(re: What made the old Sierra great) Living outside the US, I never noticed all that stuff about customer support. I actually had a rather bad experience with it – when I bought the first Gabriel Knight game (the CD version) it got stuck somewhere in the middle of the game and wouldn’t play beyond that point. The shop I got it from wouldn’t take it back, and when I
E-mailed Sierra about it I got no response at all.
It was rather annoying, since I assumed that if you spend your money on an original game, which I hardly ever do, you should at least have some certainty that you’ll be able to play it through.