(re: What made the old Sierra great)
And it wasn’t just the return policy, it was the tech support — back in the days when the Internet was still considered a Wonder. I remember trying to get Police Quest 4 working — it took about three months of correspondence with Tech support and truth be told, I think I still have all that stuff crammed in the PQ4 box along with my boot disks and patches. That was part of the reason I always felt so confident buying Sierra games.