(re: What made the old Sierra great)
i absolutely loved your return policy, where you said the person returning the game had to say why they didn’t like it. i thought that was great.
i remember calling to order something once, in the early 90s. i was playing Myst at the time and i got in a conversation with the support tech about how to solve a particular puzzle in Myst (i told him how to figure it out). i remember i was using my dad’s credit card and he kept looking across the room at me funny because i’d gotten into this long conversation that had nothing to do with the game i was ordering. the person on the phone was just so friendly… it stood out to me because that kind of service is so rare.