(re: What made the old Sierra great) You are right that one of the key things about Sierra was our support. We were the only company to offer an 800 number for support, and we did one other thing which no other publisher would have the courage to do: we offered a 100% money back guarantee on all games. This was a big deal for us, because we gave the money back directly — and gave back full retail even those most product was sold through distribution at about 55-65% off. We lost about $20 on each returned copy. That said, we didn’t issue many refunds! Our support and return policy helped our employees understand the importance of getting it right the first time. (not that we always did, as Outpost owners will be quick to tell you)
-Ken
