Unfortunately, this is the problem with most of the companies out there. Friends and colleagues go up the chain without merit or performance reasons. I call it, and pardon the term, the ‘strokefest theory’. It is very frustrating seeing non-qualified individuals become managers, undeservedly so. It all comes down from culture at the top. If it’s supported at the top, it will be downward.
Another thing that we will implement is 360 degree evaluation. This is when managers and employees both review each other, and is taken into consideration. This works real well to weed out those managers who push blame and responsibility to employees. I think it’s a fairly new process, about 10 years maybe? I’m not sure, but it’s prevalent in many of the more successful organizations.